We are currently registering with the Fundraising Regulatory Body as this helps us with our fundraising and authenticates the Baby Banks and Foodbank Fundraising Shops. We need a complaints procedure. [email protected] is our email for complaints. I am always happy to engage with people with genuine complaints as it can only improve our service and delivery. What we won't put up with is harrassment and abuse. So any emails containing this content will be passed onto the police and won't be returned. If you have a genuine question feel free to message me on Facebook.